Privacy Policy

Last updated September 9, 2026

Matterform, Inc. (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have when you use Motive-Lite venue display support — including the public ticket form, SMS opt-in, related confirmation texts, and these legal pages. It also applies to support for displays operated with Four Four Entertainment and other clients we host on this service.

By using the public support site or submitting a request, you acknowledge this policy. The related Terms and Conditions are at https://support.matterform.xyz/terms.

1. Scope

This policy covers venue staff and other individuals who scan a posted QR, submit a support request, opt in to SMS, or text our support number. It does not cover Matterform’s internal ops console, which is limited to authorized staff, except to the extent those tools process the same ticket and SMS records described here.

This public site is not a consumer storefront. We do not take payment on these pages, and we do not run advertising or marketing campaigns from this SMS program.

2. Information we collect

Information you provide

When you submit a support request or opt in to SMS we may collect:

Mobile phone number
SMS opt-in consent and the time of that consent
Issue type and optional description
Preferred contact method (callback or text)
Venue / location tied to the QR you scanned

We do not ask for payment card data, government ID, Social Security numbers, or marketing preferences on the public form.

Information collected automatically

Like most websites, our servers may log approximate request IP address, date and time, browser or device type, and the page requested, for security, abuse prevention, and reliability.

Information from service providers

Our SMS provider (Twilio) processes numbers and message content in order to deliver texts. Staff sign-in on the ops console uses Clerk, which may set authentication cookies for authorized users.

3. How we use information

We use this information to operate display support, including to:

Receive, confirm, and track support tickets
Notify authorized Matterform operations staff so they can reach you about that ticket
Send status updates and replies related to the same request
Keep an operations record (open/closed tickets, SMS consent and opt-out audit)
Protect the service, venues, and people from abuse, spam, and security incidents
Comply with law and carrier messaging rules

We do not use support numbers for advertising, lead lists, or unrelated promotions.

4. SMS and mobile information

You will receive SMS messages from Matterform, Inc.’s official support number about this request: ticket confirmation, status updates, and replies from support. You will not receive a technician’s personal number. We do not send marketing or promotional messages.

Message frequency varies. Typical volume is 1–4 messages per support request.

Message and data rates may apply.

Text HELP for help. Text STOP to opt out.

Consent is collected on the web form with a box that is not pre-checked. Consent is not a condition of receiving support. We store the time of that consent with the ticket. After you text STOP we will not send further program texts to that number unless you opt in again (for example by texting START or submitting a new form).

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We will not share users’ mobile numbers with third parties. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell, rent, or transfer phone numbers or SMS consent.

We share personal information only as needed to operate this service, as required by law, or with your direction.

Our personnel. Authorized Matterform operations staff assigned to your venue can view your number and ticket details so they can follow up. They act on behalf of Matterform, Inc. We do not publish their personal numbers to venue staff.

Service providers. Twilio processes numbers and message content solely to send and receive texts. Clerk processes staff login data for the ops console. Hosting and related infrastructure providers may process technical logs. These parties act as our processors; they are not permitted to use mobile opt-in data for their own marketing.

Legal and safety. We may disclose information if required by law, court order, or to protect people, venues, or the service from abuse, fraud, or security threats.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

6. Cookies and similar technologies

These static Privacy Policy and Terms pages do not require cookies. The interactive support site may use essential cookies or similar storage to run the page. Authorized staff sign-in uses Clerk cookies. We do not use advertising or third-party marketing cookies on the public ticket form.

7. California privacy rights

If the California Consumer Privacy Act / CPRA applies to you, you may have the right to request access to, correction of, or deletion of personal information, and to opt out of “sale” or “sharing” of personal information. We do not sell or share personal information as those terms are used for cross-context behavioral advertising. To make a request, use the venue support form on this site or text HELP. We will not discriminate against you for exercising privacy rights.

8. Retention

Ticket records (including number, consent time, and issue notes) are kept for operations, technician handoff, and compliance review, then deleted or de-identified when no longer needed. Opt-out records are kept so we do not text a number that has asked us to stop.

9. Security

We use reasonable administrative and technical measures appropriate to the nature of this service, including limiting ticket access to Matterform operations staff assigned to the request. The public ticket link requires a venue QR token; the homepage alone cannot open a ticket. No method of transmission or storage is completely secure.

10. Your rights and choices

Text STOP to any program text to opt out
Text HELP for a short help message
Use the venue support form on this site to ask us to close a ticket, correct information, or delete support records we no longer need to keep

11. Children

This service is for venue staff handling display support. It is not directed at children under 13, and we do not knowingly collect information from them. If you believe we have collected information from a child, use the venue support form on this site and we will delete it.

12. International visitors

This service is operated from the United States. If you access it from another country, your information may be processed in the United States, which may have different data-protection rules than your country.

13. Changes

We may update this policy as the support program or the law changes. The “Last updated” date at the top will change when we do. Continued use of the opt-in form after an update means the new policy applies to that request. Material changes will be posted on this page.

14. Contact

Matterform, Inc. — Matterform, Inc. Systems Support.
Website: https://support.matterform.xyz
Text HELP for help. Text STOP to opt out.
This policy: https://support.matterform.xyz/privacy
Terms: https://support.matterform.xyz/terms

Terms and Conditions · Privacy Policy