Terms and Conditions
Last updated September 9, 2026
These Terms and Conditions (“Terms”) are a legal agreement between you and Matterform, Inc. for use of Matterform, Inc. Systems Support at https://support.matterform.xyz, including the public ticket form, QR support flows, and SMS program. Submitting the venue support form, creating a ticket, or opting in to texts means you agree to these Terms and our Privacy Policy at https://support.matterform.xyz/privacy. If you do not agree, do not use the service or opt in to SMS.
1. The service
Motive-Lite is a support channel for venue displays. Scan the posted QR, describe the issue, and optionally opt in to SMS updates. It is not a marketing list, store, or consumer social network. We do not send marketing or promotional messages on this program.
We may change, suspend, or discontinue features, including SMS delivery, when needed for operations, security, or carrier rules. The service is provided for operational support, not as an emergency 911 service.
2. Eligibility
You must be able to form a binding contract and, if you provide a mobile number, be the account holder or have the account holder’s permission. The public ticket form is intended for venue staff handling a display at that location.
3. Access
Public ticket and troubleshoot links require a venue QR token. Guessable campaign names or the homepage alone cannot submit a ticket. Ops dashboards are limited to authorized Matterform staff who sign in separately. You are responsible for the accuracy of information you submit.
4. Acceptable use
You agree to use the service only for lawful, good-faith display support at your venue. You may not:
- Submit junk, false reports, malware, or harassment
- Attempt to probe, scrape, or disrupt the service or other venues
- Use the SMS program for advertising, or try to reach technicians outside this process
- Collect or misuse other people’s phone numbers through this site
We may refuse, close, or ignore requests that violate these Terms or look like abuse.
5. SMS program
You will receive SMS messages from Matterform, Inc.’s official support number about this request: ticket confirmation, status updates, and replies from support. You will not receive a technician’s personal number. We do not send marketing or promotional messages.
Message frequency varies. Typical volume is 1–4 messages per support request.
Message and data rates may apply.
Text HELP for help. Text STOP to opt out.
After you text STOP you will receive a confirmation message and no further program messages will be sent unless you opt in again (for example by texting START or submitting a new form). Consent is not a condition of receiving support — you can still get help by scanning the venue QR without opting in to texts.
You must be the mobile account holder or have their permission. We use the number only for this support program. The technician’s personal number is not shown on the form.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We will not share users’ mobile numbers with third parties. Text messaging originator opt-in data and consent will not be shared with any third parties.
Carriers are not liable for delayed or undelivered messages.
6. Privacy
Our collection and use of personal information is described in the Privacy Policy at https://support.matterform.xyz/privacy, which is incorporated into these Terms.
7. Intellectual property
The site, Motive-Lite software, logos, and related materials are owned by Matterform, Inc. or its licensors. You may not copy, reverse engineer, or reuse them except as needed to use the support service. Venue names, client marks, and third-party logos remain those parties’ property and are used to identify the displays we support.
8. Third-party services
SMS delivery, hosting, maps, and staff login may rely on third parties (including Twilio and Clerk). Their terms and privacy practices apply to their services. We are not responsible for outages or acts of carriers or those providers, except as the law requires.
9. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, MATTERFORM, INC. DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT SMS MESSAGES WILL BE DELIVERED ON A PARTICULAR TIMELINE. This is operational display support, not a substitute for emergency services.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MATTERFORM, INC. AND ITS PEOPLE, AFFILIATES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100). Some places do not allow certain limits; in those places, our liability is limited to the fullest extent allowed.
11. Indemnification
You will defend and indemnify Matterform, Inc. and its personnel against claims, damages, and reasonable legal fees arising from your misuse of the service, your content, or your violation of these Terms or applicable law, except to the extent caused by our willful misconduct.
12. Termination
You may stop using the service at any time. Text STOP to leave the SMS program. We may suspend or terminate access if you violate these Terms, if a venue’s program ends, or if we shut down the service. Sections that by nature should survive (including SMS opt-out records, IP, disclaimers, liability limits, and governing law) will survive.
13. Governing law
These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law rules. Courts located in California will have exclusive jurisdiction, except that we may seek injunctive relief in any forum to protect the service or our rights.
14. Changes
We may update these Terms by posting a new version on this page with a new “Last updated” date. If you continue to use the opt-in form or the service after an update, the new Terms apply to that use.
15. Entire agreement
These Terms and the Privacy Policy are the entire agreement between you and Matterform, Inc. for this support site. If a court finds a provision unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver.
16. Contact
Matterform, Inc. Website:
https://support.matterform.xyz
SMS: +1 (831) 264-0634
Text HELP for help. Text STOP to opt out.